30-Day Return Policy
VIP Scooters wants you to always be 100% satisfied with your purchase of our products.
We take pride in customer satisfaction. Therefore, if you are not satisfied with a product that you have recently purchased, it may be returned within 30 days of delivery, for a full refund. However, you will be held responsible for the shipping, handling, and restocking fees that may apply.
The product must be returned in new condition, in original boxes, and with all paperwork, parts and accessories in order to satisfy our return policy.
All returnable products are subject to a 25% restocking fee.
Return rules and Restrictions
- Items must be returned within 30 days of delivery.
- Cancelled orders are subject to restocking fee.
- You must include the original packing slip/sales receipt. Make sure to save copies of these for your records.
- Your returned item(s) must be in new condition, in original boxes, and with all paperwork, parts, and accessories.
- Shipping and handling costs and other additional charges are non-refundable.
- We will not accept third party billing or cash on delivery for returned merchandise.
- You can expect a refund in that same form of payment originally used for purchase within 3-5 days of VIP Scooters or the manufacturer receiving and inspecting your returned product.
- All items must be approved by VIP Scooters in order to qualify for a return.
- You are responsible for contacting VIP Scooters within 3-5 days of receiving your purchased item.
- Returns are at the discretion of VIP Scooter associates, under specific guidelines they are required to follow.
- If an item is returned without authorization, a refund will not be given.
- You are responsible for the shipping, handling, and any additional costs of returning an item.
- Bath and Safety Profucts
- Personal or Hygiene Products
- Batteries, Chargers, or Electrical Components
- Used Equipment
- Special/Customer Order
- Replacement Parts
- Lift Chairs
- Clearance Products
If you have any questions or need more information please contact VIP Scooters
141 South Carlton Street, Harrisonburg, VA 22801-4326